Departmental Folders

17. August 2011
Author: zeigler

Colleagues,

As you know, most departments have a storage area on the FILE server for departmental use. For example, within the Departments folder (aka the H: drive in Windows) there is a "Chemistry" folder for the chemistry department, a "Media Services" folder for the media services department, etc.

Each department folder contains two folders: Public and Private. This is a reminder about how the Public and Private folders function.

· The Public folder is accessible by any user with a valid LVC username and password. The employees in your department can view, copy, add, delete and modify all folders and files within the Public folder. Other employees and students can view and copy files and folders within the Public folder but cannot add, delete or modify them.*

· The Private folder is accessible only by the employees in your department. These users may view, copy, add, delete and modify all folders and files within this folder. Students and other employees do not have access to your department's Private folder or any files or folders within it.

We recommend that you regularly review the folders and files in your department's Public folder to be sure that none of them contains any personal, private or confidential information.

If you have any questions or need additional information, please email David Shapiro (shapiro@lvc.edu) or me (zeigler@lvc.edu). We also can be reached by calling ext. 6072.

Best wishes for a good academic year!

-Mike

* There is one exception: The "drop_box" folder is set up to allow a user to add files but not to view, copy, delete or modify them.

Remember to check out the IT Services Helpdesk and Solutions Center for technology articles, online resources, and training materials. You can also sign-up to be notified when new items are posted, or suggest a new topic.

Tips , , , ,

Laptop Computer Security

17. August 2011
Author: zeigler

Faculty and administrators:

With the start of a new academic year, we would like to remind those of you with laptop computers to take precautions to minimize the risk of loss or theft of the computer or the information it stores.

To safeguard your laptop computer, please follow these guidelines:

Physical Security - Keep the carrying case in hand whenever possible and never let the computer out of your sight when transporting it. When going through a security checkpoint be sure to keep the computer in close proximity to you.

Information Security - Store all college-related files on one of our servers where they are backed up at least once each weekday. If you need to store a college file on your laptop or a USB drive temporarily, be sure to move the file back to the server and delete it from the laptop at the next opportunity.

Confidential Files - College files that contain confidential, sensitive or private information should NEVER be stored on your computer or USB drive unless they are encrypted. Since early 2009, all Windows computers, including desktops, for employees, were delivered with an encrypted hard drive to protect data in the event of a loss or theft. If your computer's hard drive is not already encrypted, you can encrypt individual files using a password in Word and Excel. For more information go to http://www.lvc.edu/it-services/documents/confidential-files.aspx.

If you are unsure if your laptop has an encrypted hard drive, or if you have any questions or otherwise need assistance feel free to call the Help Desk at x6072 or 867-6072.

Sincerely,

IT Services

Remember to check out the IT Services Helpdesk and Solutions Center for technology articles, online resources, and training materials. You can also sign-up to be notified when new items are posted, or suggest a new topic.

Support and Training, Tips , , ,

How Do I Setup and Use LVC's Voicemail?

29. July 2011
Author: zeigler

Initial Setup of Voicemail

• From any campus phone dial 7000 or press the “Messages” button on your phone (or from off campus dial 867-6500).
• When prompted Enter the initial/temporary password (your telephone extension) followed by the # key.
• Follow the directions to record your name and greetings.
• The first time you access your voice mailbox, the system will walk you through changing your initial/temporary password.
• The system attendant will ask you to list your name in the directory by pressing “1”, please ignore this message and hit “#” to continue as we will not be using this feature.

With the new voicemail system (installed in August of 2011,) you will continue to:
• see the red light on your digital phone or hear an audible beep when you have new messages.
• reach voicemail by dialing 7000 from campus or press the “Messages” button on your phone, or 867-6500 or 1-866-LVC-VMAIL (1-866-582-8624) from off campus;
• forward your phone to 7000 or the “Messages Button” to automatically send callers to your voice mailbox;

Accessing Voicemail
• From any campus phone dial 7000 or press the “Messages” button on your phone (or from off campus dial 867-6500).
• Enter your password followed by the "#" key.
o If you are dialing voicemail from another telephone on campus you can press “*” to enter your extension followed by “#” and then your pin followed by “#
• Your new messages will play automatically. To play saved messages press “3”.
• Messages to your new voicemail will also be sent to your LVC email address and can be played directly from your computer or through your phone. This system will keep these messages synced so that you can play, save, and delete from either email or your phone.
Helpful Keys When Listening to a Message

1 Play
2 Save
3 Delete
4 Reply
5 Forward
7 Rewind
0 Help
* Cancel or Back up

For more information please view this guide

Voicemail , ,

Why should I read my LVC email?

21. July 2011
Author: zeigler

All Official college business sent via email will be sent to your LVC email address directly.

For Instructors

Since important College-related information is being sent to instructors’ email, it is critical that instructors are reading their LVC email on a regular basis. This can be accomplished three different ways:

  1. Check your LVC email via MyLVC;
  2. Configure your smart phone to Sync your LVC email; or
  3. Forward your LVC email to a personal account.(If you are an instructor whose LVC email box is not being checked regularly, and you would like it forwarded to a personal email account, please send an email to Joy Albright at albright@lvc.edu requesting assistance.)

For Students

Important email sent to your LVC mailbox is class cancellations, College closings, changes in schedules, email from your instructor(s) and advisor(s), etc. Students may forward their LVC email to a non-LVC email service at their own risk. The College neither guarantees nor takes responsibility for the delivery, security or privacy of email messages once they leave the LVC network or LVC-hosted services. Students can check their email three different ways:

  1. Via MyLVC;
  2. Configure your smart phone to Sync your LVC WebMail; or
  3. Forward Your LVC WebMail to a personal account.

 

Feel free to contact the IT Services Help Desk at 717.867.6072 or helpdesk@lvc.edu if you have any questions or need assistance.

Employee Email, Student Email, Tips , , , , ,

LVC Email on Smart Phones

20. July 2011
Author: zeigler

All Official college business sent via email will be sent to your LVC email address directly so it is important to check your LVC email frequently.(For more information see "Why should I read my LVC email?") The following articles provide information about configuring your smart phone to retrieve LVC email.

Employee Email on your iPhone

Employee Email on your Android Phone

Student Email on Smart Phones

Feel free to contact the IT Services Help Desk at 717.867.6072 or helpdesk@lvc.edu if you have any questions or need assistance.

Employee Email, Student Email , , , , , , ,

Employee Email on your Android Phone

20. July 2011
Author: zeigler

Each Android phone manufacturer has custom apps for email. The steps and descriptions may be slightly different based on the manufacturer but all should require the following information.

Exchange Email

Go to the Settings app

Tap Accounts & Sync

Tap Add Account

Tap Exchange Active Sync

Enter your Email, Server, Domain, Username, Password using the following information:

  • Email address: enter your LVC email address, including @lvc.edu
  • Server address: lvcemail.lvc.edu
  • Domain: lvc.edu
  • Username: LVC username (do not include @lvc.edu)
  • Password*: enter your LVC user account password.

Notes*: Android phones only support one Exchange account at a time. If you already have an Exchange account set up on your phone, you can retrieve your LVC Exchange email via an iMap account. See Configuring iMap Settings below.

A note about passwords: Remember, if you change your LVC password, you need to return to the Settings and modify your password.

Configuring iMap Settings

Go to Email app

From your app menu, choose New Account

Enter your Email, Username, Password, Protocol, Server Address, and Security Type using the following information:

Incoming Settings

  • Email address: enter your LVC email address, including @lvc.edu
  • Password*: enter your LVC user account password.
  • Press Next
  • Protocol: iMap
  • Confirm Email Address
  • Enter Username: LVC username (do not include @lvc.edu)
  • iMap Server address: lvcemail.lvc.edu
  • Security Type: SSL
  • Server Port: 993
  • Tap Next to enter Outgoing Settings

Outgoing Settings

  • Enter Username: LVC username (do not include @lvc.edu)
  • Password*: enter your LVC user account password.
  • iMap Server address: lvcemail.lvc.edu
  • Security Type: TLS
  • Server Port: 25
  • Tap Next

* A note about passwords: Remember, if you change your LVC password, you need to return to the Settings and modify your password.

Employee Email, Tips , , , , , ,

Adding 2010-2011 LVC Holidays to Outlook Calendar

10. May 2010
Author: zeigler

To add the College's holidays to your Outlook calendar, use the file below and the following steps:

1. Click LVC 10-11 Holidays.hol (542.00 bytes).

2. Click Open or Run.

3. Check the LVC Holidays 10-11 box and click OK.

4. The LVC holidays will be added to your calendar and will be designated with "LVC" so you will be able to distinguish them from the standard Outlook holidays.

Employee Email, Microsoft Office, Tips , , , ,

Employee Email on your iPhone

9. April 2009
Author: shapiro