IT Services

This Tip provided my Matt Velazquez (valazque@lvc.edu)

LVC Wireless – Status shows as Connected but no network access.

Summary:

Some users may experience a problem where their status shows as connected to LVC Wireless but they don’t have internal network or internet access.

Symptoms:

· User gets a 169.x.x.x IP address instead of an LVC wireless IP address

· Wireless status shows as “currently connected to Identifying, Local Only, No Internet access or Unidentified Network”

· Examples of status.

Solution:

1. Start | Control Panel | Network and Sharing Center | Manage Wireless Networks | Select LVC Wireless | Remove | click Yes when asked if you’re sure you want to remove. Now Connect to LVC Wireless.

2. Reset the TCP/IP Stack: Start | type CMD in the Search programs and files box | On the Applications List | Right click CMD and select Run as Administrator | in the CMD window: type netsh winsock reset | Restart computer then connect to LVC Wireless.

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Students may forward their LVC email to a non-LVC email service at their own risk. The College neither guarantees nor takes responsibility for the delivery, security or privacy of email messages once they leave the LVC network or LVC-hosted services.

Follow these steps to forward your LVC student email to another email account:

1. Log into your student email account at MyLVC
2. Click on Options.
3. Click on Personalize to personalize your WebMail account.
4. Scroll down near the bottom of the page and look for the Forwarding section.
5. Check Enable Forwarding, and fill in the email address where you want campus email to be forwarded.
6. Check Retain Copy so messages are not deleted from WebMail.
7. Save your new settings.
8. Test your settings by sending an email message to your LVC email account. Check the account you are forwarding to to verify that the message is received.

Feel free to contact the IT Services Help Desk at 717.867.6072 or helpdesk@lvc.edu if you have any questions or need assistance.

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Configuring iMap Settings

Each smart phone manufacturer has custom apps for email.  The steps and descriptions vary slightly based on the manufacturer but all should require the following information.

To configure your smart phone to sync your LVC WebMail (student email) see the following generic steps.

Go to Email app

From your email app menu, choose New Account

Enter your Email, Username, Password, Protocol, Server Address, and Security Type using the following information:

Incoming Settings

• Email address: enter your LVC email address, including @lvc.edu
• Password*: enter your LVC user account password.
• Protocol: iMap
• Username: LVC username (do not include @lvc.edu)
• iMap Server address: mail.lvc.edu
• Security Type: SSL
• Server Port: 993

Outgoing Settings

• Username: LVC username (do not include @lvc.edu)
• Password*: enter your LVC user account password.
• iMap Server address: mail.lvc.edu
• Security Type: SSL
• Server Port: 465

* A note about passwords: Remember, if you change your LVC password, you need to return to the Settings and modify your password.

Feel free to contact the IT Services Help Desk at 717.867.6072 or helpdesk@lvc.edu if you have any questions or need assistance.

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All Official college business sent via email will be sent to your LVC email address directly so it is important to check your LVC email frequently.(For more information see "Why should I read my LVC email?") The following articles provide information about configuring your smart phone to retrieve LVC email.

Employee Email on your iPhone

Employee Email on your Android Phone

Student Email on Smart Phones

Feel free to contact the IT Services Help Desk at 717.867.6072 or helpdesk@lvc.edu if you have any questions or need assistance.

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Each Android phone manufacturer has custom apps for email. The steps and descriptions may be slightly different based on the manufacturer but all should require the following information.

Exchange Email

Go to the Settings app

Tap Accounts & Sync

Tap Add Account

Tap Exchange Active Sync

Enter your Email, Server, Domain, Username, Password using the following information:

• Email address: enter your LVC email address, including @lvc.edu
• Server address: lvcemail.lvc.edu
• Domain: lvc.edu
• Username: LVC username (do not include @lvc.edu)
• Password*: enter your LVC user account password.

Notes*: Android phones only support one Exchange account at a time. If you already have an Exchange account set up on your phone, you can retrieve your LVC Exchange email via an iMap account. See Configuring iMap Settings below.

A note about passwords: Remember, if you change your LVC password, you need to return to the Settings and modify your password.

Configuring iMap Settings

Go to Email app

From your app menu, choose New Account

Enter your Email, Username, Password, Protocol, Server Address, and Security Type using the following information:

Incoming Settings

• Email address: enter your LVC email address, including @lvc.edu
• Password*: enter your LVC user account password.
• Press Next
• Protocol: iMap
• Confirm Email Address
• Enter Username: LVC username (do not include @lvc.edu)
• iMap Server address: lvcemail.lvc.edu
• Security Type: SSL
• Server Port: 993
• Tap Next to enter Outgoing Settings

Outgoing Settings

• Enter Username: LVC username (do not include @lvc.edu)
• Password*: enter your LVC user account password.
• iMap Server address: lvcemail.lvc.edu
• Security Type: TLS
• Server Port: 25
• Tap Next

* A note about passwords: Remember, if you change your LVC password, you need to return to the Settings and modify your password.

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What is social media? Are you LinkedIn? Have you been tweeted? Wiki who?

Do you want simple answers to these questions and explanations about Web 2.0 technologies? Lee and Sachi LeFever of www.commoncraft.com explain Social Media & Web 2.0 technologies in plain English. Just click the links below to learn more about these topics.

Social Media in Plain English

Social Networking in Plain English

Twitter in Plain English

What is LinkedIn?

Web 2.0 Technologies

Many of these Web 2.0 technologies are available within LVC’s Blackboard system. For assistance in using these tools, please feel free to contact the IT Services Help Desk at helpdesk@lvc.edu or 717.867.6072.

Blogs in Plain English

Podcasting in Plain English

Wikis in Plain English

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When registering your Xbox 360 on LVC's network, you will be asked for the MAC address.  Finding this can be tricky.

 1.  Go to the System area of the Xbox Dashboard.

 2.  Select Network Settings.

 3.  Select Edit Settings.

 4.  Select Additional Settings.

 5.  Select Advanced Settings.

 6.  At the bottom of this screen, you will see a heading called Wired MAC Address, which is your MAC address needed to register your Xbox on the network.

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Learn how to setup your LVC Employee email on the iPhone.

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How to diagnose and defeat the dangerous Conficker worm

"If your computer has Sophos Antivirus installed either by LVC or installed from the LVC antivirus website you will not be affected by this worm."

From Microsoft: http://support.microsoft.com/kb/962007

If your computer is infected with this worm, you may not experience any symptoms, or you may experience any of the following symptoms:

• Account lockout policies are being tripped.
• Automatic Updates, Background Intelligent Transfer Service (BITS), Windows Defender, and Error Reporting Services are disabled.
• Domain controllers respond slowly to client requests.
• The network is congested.
• Various security-related Web sites cannot be accessed.

The USA Today posted a great article on March 26th that helps you identify the Conficker worm.

Read the full article.

For LVC information about Viruses and Spyware software see: http://www.lvc.edu/it-services/viruses.aspx

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