IT Services

This Tip provided my Matt Velazquez (valazque@lvc.edu)

LVC Wireless – Status shows as Connected but no network access.

Summary:

Some users may experience a problem where their status shows as connected to LVC Wireless but they don’t have internal network or internet access.

Symptoms:

· User gets a 169.x.x.x IP address instead of an LVC wireless IP address

· Wireless status shows as “currently connected to Identifying, Local Only, No Internet access or Unidentified Network”

· Examples of status.

Solution:

1. Start | Control Panel | Network and Sharing Center | Manage Wireless Networks | Select LVC Wireless | Remove | click Yes when asked if you’re sure you want to remove. Now Connect to LVC Wireless.

2. Reset the TCP/IP Stack: Start | type CMD in the Search programs and files box | On the Applications List | Right click CMD and select Run as Administrator | in the CMD window: type netsh winsock reset | Restart computer then connect to LVC Wireless.

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Colleagues,

As you know, most departments have a storage area on the FILE server for departmental use. For example, within the Departments folder (aka the H: drive in Windows) there is a "Chemistry" folder for the chemistry department, a "Media Services" folder for the media services department, etc.

Each department folder contains two folders: Public and Private. This is a reminder about how the Public and Private folders function.

· The Public folder is accessible by any user with a valid LVC username and password. The employees in your department can view, copy, add, delete and modify all folders and files within the Public folder. Other employees and students can view and copy files and folders within the Public folder but cannot add, delete or modify them.*

· The Private folder is accessible only by the employees in your department. These users may view, copy, add, delete and modify all folders and files within this folder. Students and other employees do not have access to your department's Private folder or any files or folders within it.

We recommend that you regularly review the folders and files in your department's Public folder to be sure that none of them contains any personal, private or confidential information.

If you have any questions or need additional information, please email David Shapiro (shapiro@lvc.edu) or me (zeigler@lvc.edu). We also can be reached by calling ext. 6072.

Best wishes for a good academic year!

-Mike

* There is one exception: The "drop_box" folder is set up to allow a user to add files but not to view, copy, delete or modify them.

Remember to check out the IT Services Helpdesk and Solutions Center for technology articles, online resources, and training materials. You can also sign-up to be notified when new items are posted, or suggest a new topic.

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When registering your Xbox 360 on LVC's network, you will be asked for the MAC address.  Finding this can be tricky.

 1.  Go to the System area of the Xbox Dashboard.

 2.  Select Network Settings.

 3.  Select Edit Settings.

 4.  Select Additional Settings.

 5.  Select Advanced Settings.

 6.  At the bottom of this screen, you will see a heading called Wired MAC Address, which is your MAC address needed to register your Xbox on the network.

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How to diagnose and defeat the dangerous Conficker worm

"If your computer has Sophos Antivirus installed either by LVC or installed from the LVC antivirus website you will not be affected by this worm."

From Microsoft: http://support.microsoft.com/kb/962007

If your computer is infected with this worm, you may not experience any symptoms, or you may experience any of the following symptoms:

• Account lockout policies are being tripped.
• Automatic Updates, Background Intelligent Transfer Service (BITS), Windows Defender, and Error Reporting Services are disabled.
• Domain controllers respond slowly to client requests.
• The network is congested.
• Various security-related Web sites cannot be accessed.

The USA Today posted a great article on March 26th that helps you identify the Conficker worm.

Read the full article.

For LVC information about Viruses and Spyware software see: http://www.lvc.edu/it-services/viruses.aspx

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Absolutely! To use an iPhone or iPod Touch on the LVC Network please follow the directions below.

1. Your iPhone or iPod Touch will automatically recognize the LVC Wireless network.
2. After connecting to LVC Wireless, open your web browser.
3. Try to connect to any non-LVC web site out on the Internet.
4. Click"Start" on the welcome homepage, and enter your LVC username and password.
5. Choose "iPhone/iPod Touch" as the device type and click "Download".
6. You are now registered on the LVC Wireless network!

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1. Plug one end of your Ethernet cable into the Ethernet port on your computer.
2. Plug the other end of the cable into the data jack on the wall in your room. The data jack normally is blue in color, or labeled "Data" or "Computer".
3. Start your computer and open your web browser (e.g., Internet Explorer, Safari, etc.).
4. Try to connect to any non-LVC web site out on the Internet.
5. If you have already registered your computer on the campus network, you will be connected to the off-campus web site. If not, continue with the steps below.
6. You will see a network registration screen. Click Start, and enter your LVC username and password.
7. Enter the additional information requested and upon successful completion you will have full access to the Internet.

If you have any questions or run into any problems, please contact the IT Help Desk during business hours at ext. 6072 (or 717-867-6072).

You also are required to have up-to-date antivirus software on your computer. Note: Current, full-time LVC students may use the College's antivirus software at no charge. Download Antivirus Software 

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To use the LVC Wireless network, follow the steps below:

1. Your computer should automatically recognize the LVC Wireless network.
2. After connecting to LVC Wireless, open your web browser (e.g., Internet Explorer, Safari, etc.).
3. Try to connect to any non-LVC web site out on the Internet.
4. If you have already registered your computer on the campus network, you will be connected to the off-campus web site. If not, continue with the steps below.
5. You will see a network registration screen. Click Start, and enter your LVC username and password.
6. Enter the additional information requested and upon successful completion you will have full access to the Internet.

If you have any questions or run into any problems, please contact the IT Help Desk during business hours at ext. 6072 (or 717-867-6072).

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