Departmental Folders

17. August 2011
Author: zeigler


As you know, most departments have a storage area on the FILE server for departmental use. For example, within the Departments folder (aka the H: drive in Windows) there is a "Chemistry" folder for the chemistry department, a "Media Services" folder for the media services department, etc.

Each department folder contains two folders: Public and Private. This is a reminder about how the Public and Private folders function.

· The Public folder is accessible by any user with a valid LVC username and password. The employees in your department can view, copy, add, delete and modify all folders and files within the Public folder. Other employees and students can view and copy files and folders within the Public folder but cannot add, delete or modify them.*

· The Private folder is accessible only by the employees in your department. These users may view, copy, add, delete and modify all folders and files within this folder. Students and other employees do not have access to your department's Private folder or any files or folders within it.

We recommend that you regularly review the folders and files in your department's Public folder to be sure that none of them contains any personal, private or confidential information.

If you have any questions or need additional information, please email David Shapiro ( or me ( We also can be reached by calling ext. 6072.

Best wishes for a good academic year!


* There is one exception: The "drop_box" folder is set up to allow a user to add files but not to view, copy, delete or modify them.

Remember to check out the IT Services Helpdesk and Solutions Center for technology articles, online resources, and training materials. You can also sign-up to be notified when new items are posted, or suggest a new topic.

Tips , , , ,

Laptop Computer Security

17. August 2011
Author: zeigler

Faculty and administrators:

With the start of a new academic year, we would like to remind those of you with laptop computers to take precautions to minimize the risk of loss or theft of the computer or the information it stores.

To safeguard your laptop computer, please follow these guidelines:

Physical Security - Keep the carrying case in hand whenever possible and never let the computer out of your sight when transporting it. When going through a security checkpoint be sure to keep the computer in close proximity to you.

Information Security - Store all college-related files on one of our servers where they are backed up at least once each weekday. If you need to store a college file on your laptop or a USB drive temporarily, be sure to move the file back to the server and delete it from the laptop at the next opportunity.

Confidential Files - College files that contain confidential, sensitive or private information should NEVER be stored on your computer or USB drive unless they are encrypted. Since early 2009, all Windows computers, including desktops, for employees, were delivered with an encrypted hard drive to protect data in the event of a loss or theft. If your computer's hard drive is not already encrypted, you can encrypt individual files using a password in Word and Excel. For more information go to

If you are unsure if your laptop has an encrypted hard drive, or if you have any questions or otherwise need assistance feel free to call the Help Desk at x6072 or 867-6072.


IT Services

Remember to check out the IT Services Helpdesk and Solutions Center for technology articles, online resources, and training materials. You can also sign-up to be notified when new items are posted, or suggest a new topic.

Support and Training, Tips , , ,

Epsilon Email Breach and Protecting Your Personal Information

7. April 2011
Author: zeigler

Earlier this week, it was revealed that Epsilon’s security system was breached. Epsilon is an online marketer that many firms contract with to handle their corporate email communications.  Files containing the first names, last names and email addresses were accessed without authorization. You may have received emails from some companies you do business with that they are customers of Epsilon, e.g., TIAA-CREF, Verizon, Capital One Financial, Citigroup, JPMorgan Chase, Best Buy, Walgreens, Hilton, Marriott, etc.

Since Epsilon does not have access to customer account information, only names and addresses were accessed. The fear is this information will be used in “phishing” methods to get account information from individuals. It is always good practice to disregard unsolicited, requests for personal or account information. If in doubt, call the requesting company on the company’s published phone number, not a website or phone number included in an email message.

Below are some additional precautions we recommend you follow:

  • Do not give your user ID or password in email.
  • Do not respond to emails that require you to enter personal or financial information directly into the email.
  • Do not reply to emails asking you to send personal information.
  • Do not respond to emails threatening to close your account if you do not provide personal information

LVC IT Services will never ask for your username and/or password on the phone or via email. Periodically you may receive emails regarding server storage quota limits or a request to change your password when the password is about to expire. Feel free to contact the IT Services Help Desk at 717.867.6072 or if you have any questions.

If you would like additional information, please see: Targeted nature of email breach worries experts |

Employee Email, Tips, Viruses , , , , , ,

SPAM - Message requesting information!

24. June 2009
Author: shapiro

If you have a received an email message that requests your username or password, such as the sample message below, please delete the message.  This specific message began arriving on our network yesterday evening and has since been blocked.  If you believe you may have followed the directions and have already emailed your username or password please contact IT Services and we will immediately help you change your password.


If you have any questions or concerns please give us a call. You can reach the Helpdesk at 867-6072, or via email at


IT Services will never request any personal or account information via email. To protect yourself and your privacy you should never send your password or anything sensitive via email to anyone.





From: LVC.EDU []

Sent: Tuesday, June 23, 2009 7:09 PM



Dear Valued Client,


This is to notify you once again sequel to our last mail to you,that we are yet to receive the details below from you that will enable us carry out upgrading process of your account.Important notice, harmful virus was detected in your account which can be harmful to our subscriber unit, You are to enter your E-mail address and password here{____________, __________} to set in an anti virus in your user account to clear up this virus. We do need your co-operation in providing us with this personal information requested to enable us insert your account information into our anti virus machine for clean up.


We are sorry for the inconveniences this might have cost you. Failure to do this, we are sorry your account will be deleted immediately to prevent the virus from harming our subscriber unit.


Thank You,

Admin. Team.

SPAM , ,

Worried about the new Computer Worm - Conficker?

26. March 2009
Author: shapiro


How to diagnose and defeat the dangerous Conficker worm

"If your computer has Sophos Antivirus installed either by LVC or installed from the LVC antivirus website you will not be affected by this worm."


From Microsoft:

If your computer is infected with this worm, you may not experience any symptoms, or you may experience any of the following symptoms:

  • Account lockout policies are being tripped.
  • Automatic Updates, Background Intelligent Transfer Service (BITS), Windows Defender, and Error Reporting Services are disabled.
  • Domain controllers respond slowly to client requests.
  • The network is congested.
  • Various security-related Web sites cannot be accessed.
For more information about Win32/Conficker.b, visit the following Microsoft Malware Protection Center Web page:


The USA Today posted a great article on March 26th that helps you identify the Conficker worm.

Read the full article.


For LVC information about Viruses and Spyware software see:


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