IT Services

Earlier this week, it was revealed that Epsilon’s security system was breached. Epsilon is an online marketer that many firms contract with to handle their corporate email communications.  Files containing the first names, last names and email addresses were accessed without authorization. You may have received emails from some companies you do business with that they are customers of Epsilon, e.g., TIAA-CREF, Verizon, Capital One Financial, Citigroup, JPMorgan Chase, Best Buy, Walgreens, Hilton, Marriott, etc.

Since Epsilon does not have access to customer account information, only names and addresses were accessed. The fear is this information will be used in “phishing” methods to get account information from individuals. It is always good practice to disregard unsolicited, requests for personal or account information. If in doubt, call the requesting company on the company’s published phone number, not a website or phone number included in an email message.

Below are some additional precautions we recommend you follow:

• Do not give your user ID or password in email.
• Do not respond to emails that require you to enter personal or financial information directly into the email.
• Do not reply to emails asking you to send personal information.
• Do not respond to emails threatening to close your account if you do not provide personal information

LVC IT Services will never ask for your username and/or password on the phone or via email. Periodically you may receive emails regarding server storage quota limits or a request to change your password when the password is about to expire. Feel free to contact the IT Services Help Desk at 717.867.6072 or helpdesk@lvc.edu if you have any questions.

If you would like additional information, please see: Targeted nature of email breach worries experts | pennlive.com.

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If you have a received an email message that requests your username or password, such as the sample message below, please delete the message.  This specific message began arriving on our network yesterday evening and has since been blocked.  If you believe you may have followed the directions and have already emailed your username or password please contact IT Services and we will immediately help you change your password.

If you have any questions or concerns please give us a call. You can reach the Helpdesk at 867-6072, or via email at helpdesk@lvc.edu.

IT Services will never request any personal or account information via email. To protect yourself and your privacy you should never send your password or anything sensitive via email to anyone.

________________________________________

From: LVC.EDU [admin@lvc.edu]

Sent: Tuesday, June 23, 2009 7:09 PM

Subject: UPGRADING

Dear Valued Client,

This is to notify you once again sequel to our last mail to you,that we are yet to receive the details below from you that will enable us carry out upgrading process of your account.Important notice, harmful virus was detected in your account which can be harmful to our subscriber unit, You are to enter your E-mail address and password here{____________, __________} to set in an anti virus in your user account to clear up this virus. We do need your co-operation in providing us with this personal information requested to enable us insert your account information into our anti virus machine for clean up.

We are sorry for the inconveniences this might have cost you. Failure to do this, we are sorry your account will be deleted immediately to prevent the virus from harming our subscriber unit.

Thank You,

Admin. Team.

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